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💆🏻‍♀️ GeneCare Massage & Wellness🌱
CANCELLATION POLICY
Your appointment is reserved specially for you! 24-hour notice is necessary for cancelling or rescheduling appointments, we understand that illness can arise unexpectedly.
- First cancellation due to illness will be waived as a courtesy. For any subsequent cancellations, a fee will apply as follows:
- 50% for the second instance
- 100% for the third and any thereafter per calendar year.
Missed appointments/no shows with less than 24 hours notice will result in a 100% charge fee, and will be charged to the credit card on file.
Contact us between 11am-5pm for cancellations at 6045259557. If you cannot reach us, please email info@genecarewellness.com.
TREATMENT TIME
Treatment times for Acupuncture & TCM services may vary from case to case, despite the given average range.
Invoices overdue by 7 days will be charged to the credit card on file along with a 5% late fee.
INSURANCE/DIRECT BILLING
We unfortunately do not accept WCB cases in the meantime.
All direct billing is on a best-effort basis. At times, for reasons beyond our control, insurance providers may require you to claim from your end. If we cannot direct-bill, the treatment must be paid at the time of the visit. Currently, we do not support Empire Life & Equitable Life. All other insurance providers are supported.
We do not take any WCB Claims. If you are in an Open WorkSafe Claim, we will have to refer you a different clinic.
Direct Billing to most Insurance Plans. ICBC & MSP Available for Acupuncture services only.
đź“Ť Unit 130 - 555 6th Street, New Westminster - Office: 6045259557
📧 Info@genecarewellness.com
⚠️ Price Adjustment coming up in Dec 2025.
Welcome to our online booking site
Acupuncture (With Insurance)
We are experienced and caring acupuncturists here at GeneCare Wellness. We love what we do because we know how much it helps you. P1 Parking is available underground of Westminster Centre.
A quick reminder about insurance coverage:
All direct billing is on a best-effort basis. At times, for reasons beyond our control, insurance providers may require you to claim from your end. If we cannot direct-bill, the treatment must be paid at the time of the visit. Currently, we do not support Empire Life & Equitable Life. All other insurance providers are supported.
Acupuncture (Without Insurance)
We are experienced and caring acupuncturists here at GeneCare Wellness. For those who do not have extended health benefits and low income patients, we offer a lower price session for better affordability for health care.
We also accept patients with MSP acupuncture coverage. MSP pays $23 per session, and may be eligible for up to 10 sessions annually. (We will check your eligibility as some patients may not be covered under acupuncture with MSP).
A quick reminder about insurance coverage:
All direct billing is on a best-effort basis. At times, for reasons beyond our control, insurance providers may require you to claim from your end. If we cannot direct-bill, the treatment must be paid at the time of the visit. Currently, we do not support Empire Life & Equitable Life. All other insurance providers are supported.
ICBC Acupuncture
ICBC Acupuncture - No User Fee needed! We direct bill for you and you do not need to worry about payment!
ICBC typically extends up to 12 sessions per treatment plan. Once your 12 sessions are completed, on the 12th session, our practitioner will spend 10-15 minutes to reassess your improvement, and to see whether your condition will need to be extended.
ICBC Acupuncture Price List:
Initial Appointment: $132.00
Subsequent Appointment: $113.00
Registered Massage Therapy
A registered massage therapist (RMT) in British Columbia is a health professional regulated by CMTBC under BC’s Health Professions Act. RMTs assess soft tissues and joints of the body for treatment and prevention of dysfunction, injury, pain and physical disorders.
A quick reminder about insurance coverage:
All direct billing is on a best-effort basis. At times, for reasons beyond our control, insurance providers may require you to claim from your end. If we cannot direct-bill, the treatment must be paid at the time of the visit. Currently, we do not support Empire Life & Equitable Life. All other insurance providers are supported.
ICBC Massage Therapy
We currently do not direct bill for ICBC RMT and treatment must be paid at the time of the visit. We will provide an invoice for you after payment for claim submission with your adjustor after your appointment. ICBC does not fully cover the session, ICBC reimburses maximum of $110.25 for 45min sessions and above, and reimburses $73.5 for 30min sessions.
The amount below according to the time booked will be paid out of pocket/deducted:
User Fee:
30 min: $16.5
45 min: $9.75
50 min $19.75
60 min: $24.75
Example: 45 minutes = $120. ICBC reimburses $110.25 after tax. $120-$110.25= $9.75 is paid out of pocket/deducted.
ICBC reimburses maximum of $110.25 for 45min sessions and above.
ICBC reimburses $73.5 for 30min sessions.
A registered massage therapist (RMT) in British Columbia is a health professional regulated by CMTBC under BC’s Health Professions Act. RMTs assess soft tissues and joints of the body for treatment and prevention of dysfunction, injury, pain and physical disorders.
Massage Specialist
Physiotherapy
Registered Physical Therapist offers gentle, comprehensive hands-on manual physical therapy. We integrates combinations of Craniosacral Therapy, Muscle Energy Techniques, Full Body Fascial Facilitation, Advanced Bowen Therapy, Primal Reflex Release Techniques, and Osteopathic Manipulation into his practice. These therapeutic techniques are beneficial in resolving pain and supporting healing throughout the body, including the back, neck, skull, facial bones, pelvis, organs and limbs.
Chiropractic
Chiropractic care takes a holistic approach to health, focusing on the assessment, treatment, and prevention of musculoskeletal conditions—especially those related to the spine. By restoring proper alignment and function to the body’s nervous system and musculoskeletal structure, chiropractic care aims to reduce pain, improve mobility, and support overall well-being.
The cornerstone of this approach is the chiropractic adjustment (also known as spinal manipulation). This procedure involves applying controlled force to specific joints in the spine or other areas of the body to restore motion, relieve discomfort, and enhance physical function. Adjustments may be performed manually with the hands or with specialized instruments such as the Activator Method, which delivers gentle, precise corrections through a handheld device.
Beyond adjustments, treatment may also include soft tissue therapies like the Graston Technique. This method uses uniquely designed instruments to break down scar tissue and adhesions, helping improve tissue flexibility, decrease pain, and promote healing.
Every patient begins with a thorough assessment, including medical history and physical examination. From there, we develop a personalized treatment plan that may combine chiropractic care with complementary therapies. Patients also receive guidance on home care strategies—such as targeted exercises, posture correction, and nutritional recommendations—to support long-term recovery and sustained health.
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Need Help? 604 525 9557 INFO@GENECAREWELLNESS.COM